IVF Courier Service

Safely moving human embryos, oocytes and sperm

Hand Carry Courier Service

The majority of our IVF-related clients choose our Hand Carry Service. This is the safest way to move your embryos, eggs or sperm. One of our experienced couriers will carefully move your samples from lab-to-lab. With proper documentation, we can pick-up and deliver samples to almost any country in the world. We are with your specimens around the clock, from start to finish, including during the flight.

To move your embryos, eggs or sperm, we use only top-quality shippers that are regularly inspected and validated to ensure maximum safety. We also have real-time GPS and temperature data loggers available. Safety and security are important for high-value shipments such as embryos, eggs and sperm, so we invest to make sure we can provide the best service possible.

We will coordinate with you and the clinics to prepare for the shipment dates and necessary documentation for the import/export of your samples. We will also arrange the logistics and work with accommodating airlines and airport security to request X-ray exemption and utilize safe and trusted routes.

Our Hand Carry Service option is the safest way to move your IVF samples.

Commercial & Premium Courier Service

In addition to our hand carry courier service, we can also arrange for your frozen embryos, sperm or eggs to be transported via a commercial courier such as FedEx, DHL or a premium courier service. The entire shipment will be coordinated and monitored by us. We will send a fully-ready and charged shipper to the clinic, arrange for pick-up and delivery of the samples, then have the shipper returned to us.

Shipping via a commercial courier is a viable option for some routes, such as within the domestic United States and Canada or some international destinations. For some international routes we would not recommend this service, nor offer it. The main advantage of a commercial courier shipment is the cost – it is cheaper. However, we have less control of the shipment and we have no guarantee that our X-ray exemption requests will be carried-out.

Which option is better?

Without a doubt, our Hand Carry Service is the best option for international IVF shipments. We have full control and know exactly where the shipment is and what condition it is in at all times. However, it is also the more expensive option. If you are on a budget and the pick-up and drop-off lab locations are within safe routes, commercial courier shipping can be an option to consider.

The Service Process

1

Your Needs

Tell us about your needs: What do you want to move – embryos, oocytes, sperm, blood? How many samples will you move? Where are the pick-up and drop-off labs located?  What is your time-frame?

2

Quote

We will prepare a quote and discuss possible service dates. Most clients contact us between 1 to 3 months prior to their intended Service Dates.

3

Payment & Agreement

If you choose to work with us, we will send you a Service Agreement and an invoice. You sign the agreement and make payment.

4

Preparations

We will work with you and the concerned labs to ensure that all paperwork is complete and make arrangements for the pick-up and drop-off of your samples.

5

Service Dates

During the pick-up and delivery of your samples, we will keep you up-to-date throughout the journey with messages, pictures and trip data.

Paperwork

Documentation is important for all international transfers of embryos, eggs, sperm, blood and urine samples.  We want to make sure that the process of moving your biological materials goes as smoothly as possible, we therefore request that clients assist us by ensuring that all paperwork is complete before the actual service dates.

Paperwork required by CryoSend IVF includes the following:

  • Service Request Form – a document detailing the names, addresses and contacts of both labs involved in the move and any other pertinent information.
  • Service Agreement – A contract between you and CryoSend stating the basic terms and conditions and risk acknowledgement.
  • Power of Attorney – a document stating that you, as the owner of the specimens, have hired CryoSend to move your samples and that we have the authority to work on your behalf in relations to Customs, health, airline and airport authorities.
  • Medical Reports – a copy of the lab reports regarding the embryos, sperm or eggs.
  • Import/Export Permits if needed – some countries require an import or export permit for human biological materials such as embryos, eggs and sperm. Please obtain the appropriate permits and supply us with a copy or the originals.

Cost

Most of our Hand Carry service shipments fall within the $3,000 to $5,000+ USD range. For the commercial courier option, the cost will usually be around $1,600 to $3,000+ USD. Pricing varies depending upon locations and time-frame, so please contact us for a quote.

Payment is requested at least three weeks prior to the service dates and can be made via bank transfer, online credit card payment or PayPal.

IVF Shipping Insurance

Buying insurance for moving IVF samples via hand carry is not easy.

Refund Policy

Since 2009, we have a 100% successful delivery rate. If proper preparations have been made and care is taken, it is difficult for frozen embryos, sperm or eggs to melt or otherwise be damaged while in the cryogenic shipper and with one of our couriers. If we are unable to deliver a shipment as agreed upon and it is due to our negligence, we will work with you to offer a reasonable refund. If you have paid for a service, but then need to cancel, we can discuss refund amounts – generally, our policy is to refund any reasonable amount that has not already been spent for shipment preparations.

Lead-time

In order to keep costs reasonable, we require a 1 to 3 months lead-time, though often we can do shipments within a 1 to 2 month time-frame. If you have an emergency shipment, we can discuss options.

Advantages of the CryoSend IVF Courier Service

  • We personally pick up and drop-off your samples at the designated clinics.
  • Your biological samples will always be with us, including onboard the airplane.
  • You get upfront full-cost quotes. No surprises.
  • We use only safe and efficient routes.
  • Once set, we keep to the schedule.
  • Easy and secure payment options.
  • Quick and efficient communication.
  • Updates throughout the process.
  • No unnecessary paperwork or requirements.
  • We assist as we can with regulatory approvals and guidance.
  • 24/7 customer support.

We look forward to hearing from you

Cryosend
Honseki-cho 2-1-1
Nihonbashi, Aspa Nihonbashi Office
Chuo-ku, Tokyo
103-0021, Japan

info@cryosend.com
+81-90-6458-3223 – Asia/Japan
+1-310-601-8592 – North America
WhatsApp: +81-090-6458-3223
Line: jonlowe
WeChat: jonxwen
Skype: johnloewen2
Instagram: cryosendivf